Hello,
My company has MS CRM and wants to use click to dial with our non-Microsoft phone system.
Currently when we click a telephone number in a contact record the system seems to want to launch Skype which is not compatible with our phone system.
Is it possible to set up CRM so that it uses "tel:" hyperlinks rather than trying to launch Skype? - the html code required is shown below.
<a href="tel:+441656762000">+441656762000</a>
If tel: hyperlinks cannot be used are there any alternative click to dial options? The phone system supports TAPI but I would rather use tel: if possible.
Thanks for reading
James