Introduction
Recently we had a business requirement. Since the new “Field Service Mobile” app by Microsoft is available, we decided to use that app to check its advanced features in the “Resco MobileCRM” app (Example: New Themes). So we have downloaded the latest Field Service Mobile“Version 11.2.202” app on our device from App Store.
Please refer below screenshot,
Then we installed “Field Service 7.5.5.65” and “Woodford MobileCRM v11.3.1.0” solutions in our CRM environment.
Please refer below screenshot,
Then we opened the “Woodford Mobile CRM Configuration” tool and imported Resco Project (Which was previously being published for Resco MobileCRM App) and published it with “Version 11-1-9.2” in “Woodford Configuration” tool.
Please refer below screenshots,
Note: To be able sync the Resco Project with the Field Service Mobile app, we need to publish the Resco Project with “Version 11-1-9.2”.
After publishing the Resco Project, we tried to sync it with the “Field Service Mobile” app which is installed in our device. But the app did not synced and displayed error “Your organization has not configured the Field Service Mobile app with the correct project”.
Please refer below screenshot,
So we discussed about this issue with Microsoft and as per that, if we want to synch Resco Project in “Field Service Mobile” app then we have to add our customizations into the default project template (which was provided by them) and publish the project with “Version 11-1-9.2”. But then we could have to move all the customization to that default project template which is very time consuming process. Since there is no direct way to move customisation in latest Resco project.
So to avoid this process we compared our Resco Projects with the default template (Provided by Microsoft) and the “Telemetry.js” file was missing in our Resco Project. So we have uploaded the “Telemetry.js” file in Offline HTM section of Resco Project and published it with the “Version 11-1-9.2”.
Please refer below screenshot,
And after publishing the project it synced successfully in “Field Service Mobile” app as shown below.
Please refer below screenshot,
Conclusion
Instead of moving all the customizations in the default project template, we can just add “Telematry.js” file in Offline HTML section of Resco Project and publish it with the “Version 11-1-9.2” to make it compatible with “Field Service Mobile” app.
