Hi,
We have merged couple of records (accounts) in Dynamics CRM. This event has marked the status reason to Inactive and has updated the MasterId and Merged flag.
We have created a new On-demand workflow to update the status reason of these records from Inactive to Merged. Attached is the screenshot of the workflow.
The workflow is updating the status reason correctly which helps us in differentiating the merged records from deactivated ones. But the problem is, after the workflow is executed, masterid is updated back to NULL and Merged flag is set to 0. I guess, since the workflow is updating the status reason, the system considers it as a DEACTIVATE event rather than MERGE.
Is there a way to avoid this?
Appreciate your help!
Cheers