Hello, we are using the service calendar in CRM 2016. We use both service activities and appointments. We have a requirement for some administrative users to be able to create appointments for other users when they are off, to show their lack of availability in the service calendar. However, when we do this, we find that the appointment shows in the calendar for both users (the intended user and also the creator of the appointment). Assigning ownership of that appointment doesn't help. The admin user is not an attendee of the appointment or an owner, yet it still appears in her calendar. We need to use appointments because only appointments and service activities show in the service calendar and we use service activities for other things and don't want to use them for blocking off time like this. Has anyone found a way to do this?
Thank you,
-Jeff