In my scenario I want 2 different dates (I will create missing fields.)
1. Actual TAT: number of days from the created on / assigned till now, if the case is not resolved. (excluding holidays [saturday / sunday/ festival holidays]).
its field type is [whole number and calculated field].
2. TAT Exceeded By: here (clouser date - expected TAT) (excluding holidays [saturday / sunday/ festival holidays]).
AND,
I am getting Resolved by KPI -3d 18h but it is counting holidays also..
Please help me as I want to submit my project tomorrow.