Hi everyone,
Before migrating to Dynamics CRM, we came from a platform which allowed setting default "From" and "To" email addresses on email templates, which when imported into an email, automatically populated the respective fields. This made customer responses more efficient.
It's my understanding that Dynamics CRM does not support this, but I was advised Microsoft was releasing an update to allow default "From" email addresses on templates. Is anyone aware of this? I couldn't find any online documentation, and I didn't see any notes regarding this feature being implemented with the new editor.
We are 2023 release wave 1 enabled
Thanks in advance,