Hi all
We have a new phone system using VoIP with the handset Yealink T23G. We would like to integrate this with our Microsoft Dynamics CRM so that users would be able to at least:
- Record call activity
- Create new leads/opportunities from calls
- Add call activity to an existing opportunity/lead
- Click-to-call
So far we have looked on forums and have tested Tenfold, Camrivox's Flexor and will be testing Dynamics Telephony but just wanted to know if you have tried any other vendors and what your thoughts are on them? Ideally we would like to use a vendor that is easy to integrate (like a web-browser plugin) or if any of you have created custom APIs to link phones to CRM, feel free to let us know as well!
Thanks all